Forgeline wheels are manufactured on a custom made-to-order basis and built to each customer's unique specifications. Before each order is produced, we employ a strict order verification process to ensure that our build documentation matches our customers' requirements and expectations. This involves submitting a detailed sales order for each purchase and requiring written customer approval (via fax or email) prior to charging the required 50% deposit.
We take extra caution to ensure that each order is built according to specifications and with the utmost attention to quality and detail. And because each wheel is unique and made-to-order to customer specifications, Forgeline wheels are NOT eligible for returns or refunds.
Forgeline understands that errors may occur. In the event that Forgeline fails to build the specifications that are documented on the signed sales order, we will repair or replace the order as soon as possible. In the event that the customer's original specifications on the signed sales order turn out to be incorrect, then we will work with you to find a solution and resolution at the lowest possible cost.